The Vetservice Group

About Us

Vetservice.co.nz Limited began in September 2000 with a website ‘offering’ to vet practices throughout New Zealand. The website offering created a low barrier to entry into the veterinary market, and it was the goal to integrate additional business initiatives to the vets over time.

The opportunity came in July 2002 to acquire NZVet Ltd, which was a franchise group offering vets’ marketing services for a set monthly fee. With the acquisition of NZVet, came an increased vet practice membership base, along with increased revenue as well as increased overhead.

In November 2002, Vetservice.co.nz took over the management of Carevets, which was the competitor to NZVet, which also offered vet practices marketing services with a national branding strategy.

By bringing the three groups together, (Vetservice.co.nz, NZVet and Carevets) it formed a very strong veterinary membership base, which created Vetservice Marketing Limited that now trades as The Vetservice Group. The NZVet brand still remains today on a few practices around the country and the CareVet brand has been handed back to its original owner who now utilises it independently from Vetservice.

The Vetservice Group is the most successful veterinary marketing organization in New Zealand history. Currently the membership sits at 96 veterinary practices. The formation of the Vetservice Group has given the critical mass to go on and develop national activities such as Animal Health Board Contracts that deliver value to the member practices as well as create additional revenue streams for the group.

Our CORE VALUES

Customer-Focused

• Always listen to and understand your customer
• We treat customers the way we would want to be treated
• Communicate regularly with customers at all levels of their organizations
• Be proactive in offering new products and services and asking if there are any issues that need to be addressed
• React quickly and appropriately to feedback, both positive and negative
• Don’t forget to say thank-you!

Innovative

• Create new, useful, easy-to-use products, services and processes that your customers want
• Be creative
• Embrace change
• Build on success
• Proactive in sourcing new products/services for offering to members
• Try new things

Teamwork

• Commit to the success of others
• Share expertise
• Respect differences
• Have a sense of humor
• Celebrate victory
• Respect, listen, and value the opinions of others

Winning

• Create win-win-win situations
• Be driven to achieve physical results

Passionate

• To work hard, play hard, and live hard; to care enough to give yourself to your tasks

Core Products and Services the Vetservice Group Provide

• Franchise for veterinary practices
• Loyalty Program for both pet and farm owners (refer to Petcare Rewards) as well as Veterinary staff
• The number 1 pet and lifestyle website in New Zealand
• PetCare and Rural Programs
• Strategic partnerships with key suppliers that include Hill’s Pet Nutrition, Merial, Petware, Virbac, SVS Veterinary Supplies, AgriQuality and NZVP
• National Contracts with the Animal Health Board
• The Paws for Thought magazine which is the number 1 Pet and lifestyle magazine in New Zealand with over 25,000 circulation
• VIA which is an office management software package that allows vets to run their businesses more effectively and efficiently
• BEST PRACTICE Accreditation
• Vetservice’s Commercial Accreditation